Privacy Policy & Data Protection Statement

2. Information We Collect

We collect several categories of information to provide you with seamless service matching and accurate regional labor estimates:

• Directly Provided Information: Full name, telephone number, email address, physical address, ZIP code, project specifications, urgency level, and preferred service appointment times submitted via quote request forms.
• Telephony & Call Logs: When you initiate a telephone call to our trade lines or master routing line (877) 665-6177, call metadata including caller ID, duration, timestamp, geographic region, and call audio recordings (for quality control and compliance verification) may be logged.
• Automated Technical Data: IP address, browser user-agent, operating system, referring URLs, device identifiers, geocoding coordinates, and session activity collected via cookies, server logs, and analytics scripts.

3. TCPA & Automated Communications Disclosure

4. How We Use & Share Your Information

Your information is utilized strictly to facilitate transparent home service connections and platform operations:

• Matching your project request with participating licensed and insured trade contractors in your local municipality.
• Verifying contractor credentialing, license status, and labor index compliance.
• Fulfilling legal obligations, resolving disputes, and enforcing our Terms of Service.
• Optimizing user experience, Core Web Vitals, and localized environmental hazard reporting.

We never sell your personal information to unvetted data brokers or third-party telemarketers outside our licensed contractor referral network.

5. California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, you possess specific statutory rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know & Access: You may request disclosure of the specific pieces of personal information collected about you in the preceding 12 months.
• Right to Delete: You have the right to request deletion of your personal data stored in our systems, subject to statutory exemptions.
• Right to Opt-Out of Sale / Sharing: We do not sell personal information for monetary value. You may exercise your right to opt-out by emailing dev@servicefind.center with the subject line "CCPA Opt-Out Request".

6. Security & Data Retention

We implement enterprise-grade technical and organizational safeguards, including SSL/TLS 256-bit encryption, strict access controls, and regular vulnerability audits. We retain personal data only for as long as necessary to fulfill referral services, resolve accounting disputes, and comply with state record-keeping laws.

7. Data Governance Contact Information

For privacy inquiries, CCPA/CPRA data requests, or consent revocation, please contact our privacy office: