ServiceFind Pros Fair Quote & Dispute Resolution Policy
Review the ServiceFind terms to understand the scope, eligibility, exclusions, and process for customer protection, pricing transparency, and dispute mediation.
1. Scope of Marketplace Assistance
ServiceFind Pros provides referral and matching services. While the direct legal contract for physical work is between the homeowner and the independent contractor, ServiceFind Pros provides dedicated customer support to facilitate communication, review quoting discrepancies, and assist in dispute resolution.
2. The Fair Quote Commitment
We require participating professionals to honor written, upfront estimates for the agreed scope of work. In the event an independent pro attempts to impose unannounced fees outside the authorized scope, homeowners may file a quote dispute through our support portal.
3. Dispute Mediation Process
- Report the Issue: Contact our support team at
dev@servicefind.centeror submit a report via our Dispute Portal within 14 days of service. - Documentation Review: Provide copies of the original quote, final invoice, and photos/details of the disputed service.
- Network Investigation: Our team contacts the participating pro to review the job records and mediate an amicable resolution or appropriate refund/remediation.
- Network Action: Contractors who repeatedly fail to adhere to quoting honesty or workmanship standards are permanently suspended from receiving referral leads.
4. Exclusions & Limitations
ServiceFind Pros does not provide cash insurance underwriting, bond indemnification, or direct labor warranties. Direct warranties on parts and labor are issued exclusively by the independent contractor performing the work and the respective equipment manufacturers.